If the Contractor does not perform adequately and a dispute arises between the Customer and the Contractor, we will unofficially mediate the problem and if the Contractor is at fault, we will suspend the verification of the Contractor. Please note that we can only do this for the contractors that we have verified.
We think that this is an effective strategy as the Contractor has a direct incentive to make things right as:
- We have put our reputation on the line and we are an unbiased party in the matter.
- Our readers are a significant source of customers for our Verified Contractors. Having access to our readers is a privilege for the Contractor and it can be revoked if they do not adhere to the principles of our site and provide service with integrity. So they have a stake in making our readers happy.